Privacy Policy
Last updated: February 17, 2026
1. Information We Collect
We collect information you provide directly when creating an account (email address, phone number, name), using the Service (file metadata, transfer details, payment information), and interacting with our platform (usage data, device information, IP addresses). We use cookies and similar technologies to improve your experience.
2. How We Use Your Information
We use your information to: - Provide and maintain the Service - Process file transfers and payments - Send transactional emails (OTP codes, transfer notifications, receipts) - Improve and personalize your experience - Detect and prevent fraud or security threats - Comply with legal obligations We do not sell your personal information to third parties.
3. File Storage and Retention
Files uploaded to ZeFile are stored on secure cloud infrastructure with encryption in transit. Files are retained until the transfer expires or is deleted by the sender. Expired transfers are automatically removed according to our retention schedule. Account data is retained as long as your account is active and for a reasonable period thereafter for legal and business purposes.
4. Third-Party Services
ZeFile uses third-party services to operate, including cloud file storage, email delivery, payment processing, content delivery, and analytics. Each service has its own privacy policy. We only share the minimum data necessary for each service to function.
5. Cookies and Tracking
We use essential cookies for authentication and security (session tokens, CSRF protection). We use analytics cookies to understand how users interact with the Service. You can control cookie preferences in your browser settings. The Service requires essential cookies to function properly.
6. Your Rights
Under GDPR and applicable data protection laws, you have the right to: - Access your personal data - Correct inaccurate data - Request deletion of your data - Export your data in a portable format - Withdraw consent for data processing - Object to processing of your data You can exercise these rights through your account settings or by contacting us at support@zefile.io.
7. Data Security
We implement industry-standard security measures to protect your data, including encryption in transit (TLS/HTTPS), secure authentication, rate limiting, CSRF protection, and Content Security Policy headers. We regularly review and update our security practices.
8. Children's Privacy
ZeFile is not intended for use by children under the age of 16. We do not knowingly collect personal information from children. If we become aware that a child has provided personal information, we will take steps to delete it.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or an in-app notification. We encourage you to review this policy periodically.
10. Contact Us
If you have questions about this Privacy Policy or your personal data, please contact us at support@zefile.io.
